RETURN AND EXCHANGE POLICY
We would like you to be completely happy with your purchase, however, if you are not satisfied with your purchase for any reasons, we will be gladly help with the following conditions:
- Return is accepted within 30 days of purchase date.
- Return is accepted for purchase at devata.com only, while purchase of DEVATA products from Department Stores or other Authorized Retailers must be returned to the original place of purchase and follow their policy.
- Returned products must be in new condition, unworn, unaltered, includes the original packaging and all accessories. Any missing accessories will be charged from the refund amount.
- Return is not accepted if DEVATA hangtag or seal label is cut, removed, detached or broken.
- If you would like to exchange with another size, color, variant, please simply return your existing purchase, then place a new order. Please contact us if you would like to get the same promotion price between your existing purchase and the exchange order, however, it must be the same item but different size or variant.
- Exchange should follow the same policy as return.
RETURN AUTHORIZATION AND REFUND
- Please submit a return request through your account order history.
- Once your return request is approved, you will receive an automated email with a Return Authorization (RA) number and return shipping label. Items must be shipped back within 7 days upon approval or within 30 days of your purchase date.
- Return shipping label will be provided with $5 deduction from the refund amount.
- Original Packing List or Return Authorization number should be included inside the returned package.
- Refund will be processed within 3-5 business days after the returned items delivered and approved, then it usually takes 3-7 business days to see the credit amount back to your original payment method, depends on the processing time of your bank, credit card or financial institution.
- Shipping cost or international customs duty is not refundable.
Please contact our customer service at firstname.lastname@example.org if you need any assistance.