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FREQUENTLY ASKED QUESTIONS
PRODUCT INFORMATION
What are the materials of DEVATA jewelry?
DEVATA is a fine jewelry made of sterling silver and gold with natural gemstones. When you purchase DEVATA products, nothing touches your skin other than precious metal of silver or gold. Please visit our material page here to learn more about our metals and gemstones.
Where is DEVATA jewelry manufactured?
DEVATA jewelry is proudly manufactured in our homeland, Bali Indonesia, handcrafted by local Balinese artisans at premium quality.
How do I choose my bracelet size?
Please check here for bracelet size guide and how to measure your wrist circumference.
Do you ship in a gift packaging?
Every purchase of DEVATA jewelry includes gift box, leather pouch, polishing cloth, care maintenance card. Gift box may not be included for purchase from Outlet Sale category and some products, please learn about what’s included on each product page.
What is the gram weight of each product and where can I find the weight information?
  • At the moment, the gram weight information of sterling silver product is not available. The approximate gram weight of 14K gold product is written on each product page.
  • Our sterling silver jewelry and chains are handmade at almost all the manufacturing process that cause the gram weight will be vary and fluctuate in each batch production. However, DEVATA jewelry and chains are handmade in premium quality with solid weight and luxurious touch feel that would be a gift you will be proud of or a sweet reward to yourself.
Can I order a custom design?
We're not able to accommodate custom or modified design at the moment.
Can I order a custom sizing?
The sizes shown on each product page are the only ones we're able to offer at this time.
Can I order a piece with custom engraving?
We currently do not offer an engraving service, but it may be available in the future.
RETURN & EXCHANGE
What is your return policy?
Return is accepted within 30 days of purchase date.
Please visit our return and exchange policy page here to learn more details.
How do I start a return?
Please sign in to your account and you will find your order history, click on "Return request" button and select a reason. Please allow 24 to 48 hours to receive a response, if approved, you will receive an automated email with prepaid return shipping label.
How do I request an exchange to another size or variant?
  • If you would like an exchange with another size or color or variant, please contact us through Live Chat and leave a message with the wanted replacement size or color or variant.
  • You will receive a prepaid return label and return instructions via email, then replacement item will be processed within 2-4 business days after the returned item has been delivered back to us. Prepaid return label is free for an exchange.
  • Exchange must be between the same retail priced items. For example, if you would like an exchange of sterling silver chain necklaces that have different price on each length size, it should be processed as a return, then placing a new order with the wanted length size. 
PRODUCT CARE & WARRANTY
Do you offer warranty?
  • DEVATA jewelry comes with one year warranty of manufacturing defect from the date of purchase.
  • The warranty does not cover normal wear and tear, scratches, lost items, improper use or storage, modified jewelry by third party, exposure to harsh chemical, perfume, makeup, soap, chlorine, saltwater.
  • Warranty valid for purchase at devata.com only, however, purchase of items from Outlet Sale category or clearance sale items are not covered by warranty.
  • Purchase from other Authorized Retailers should follow the policy of each retailer and reach out to them.
  • Gold plated fade is considered as normal wear and tear, therefore, it is not covered by warranty.
How do I care of my DEVATA jewelry?
Please check here to learn how to care of DEVATA jewelry.
How do I use polishing cloth?
  • Every purchase of DEVATA jewelry includes a polishing cloth as part of the accessories inside the packaging.
  • Gently rub the jewelry surface with polishing cloth to loosen tarnish. It is normal to see dark residue on the cloth and become blackened eventually, it is a sign that the polishing cloth is working correctly.
  • Polishing cloth contains cleaning agent to remove tarnish, please do not wash the polishing cloth as it will lose its effectiveness. Keep out of reach of children. Always wash your hands after use.
ORDER
Can I cancel or make any change to my order?
Please send us message on Live Chat and let’s see what we can do for you though it is not guaranteed once it's been processed.
How can I track my order?
  • Once your order is placed, you will receive the first email update of order confirmation. It is important to check your spam or junk mail if you can't find it.
  • Second update will be shipping confirmation with tracking number when your order is dispatched.
  • Third update will be delivery confirmation when your order is successfully delivered by the courier.
  • You may also track your order on Live Chat, click on “Track my order”.
SHIPPING & DELIVERY
How long is your order processing time?
  • After your payment is verified, it may take 1 to 3 business days to process and ship your order.
  • If there is any problem with your order, for example insufficient shipping address, out of stock item, we will reach out to your registered email address within this period.
Where do you ship to?
  • We ship domestic to 48 states on contiguous United States, DC, Alaska, Hawaii and Puerto Rico.
  • For international destinations, please visit our shipping page here to learn more details.
Where do you ship from?
Orders are shipped from our fulfillment center in California.
What are the shipping fee and delivery time?
Please visit our shipping page here to learn more details about shipping options and delivery time.
PAYMENT
What payment methods do you accept?
  • Credit card: Visa, Mastercard, American Express, Discover, Diners Club, JCB
  • Amazon Pay
  • Google Pay
  • Apple Pay
  • PayPal
Do you offer Buy Now, Pay Later installments?
  • Shop Pay: Pay in 4-interest free installments every 2 weeks.

    "Rates from 0%-36% APR. Payment options through Shop Pay Installments, are subject to an eligibility check and are provided by these lending partners: affirm.com/lenders. Options depend on your purchase amount, and a down payment may be required. State notices to consumers https://www.affirm.com/licenses."

  • Affirm: DEVATA partners with Affirm to offer exclusive 6-month terms interest-free.

    "Rates from 0–36% APR. Payment options through Affirm are subject to an eligibility check and are provided by these lending partners: affirm.com/lenders. Options depend on your purchase amount, and a down payment may be required. CA residents: Loans by Affirm Loan Services, LLC are made or arranged pursuant to a California Financing Law license. For licenses and disclosures, see affirm.com/licenses. For example, a $800 purchase could be split into 12 monthly payments of $72.21 at 15% APR.”

  • Afterpay: Pay in 4-interest free installments every 2 weeks.
  • PayPal: Pay in 4-interest free installments every 2 weeks.
  • PayPal Credit: No interest if paid in full in 6 months.
PROMOTIONS
Do you offer discounts or coupons?
Please sign up for our email newsletter to be the first to know about all exclusive discounts and promotions.
Why is my promo code not working or being removed?
Some promo codes are not valid for clearance sale items in the Outlet Sale category. Only one promo code might be used in one order. Please check the terms and conditions of the promo code that you received, otherwise you may also contact our Live Chat to check the validity.
Can I combine more than one promo code?
Promo codes may or may not be combined each other, however, please feel free to try.
Can I use a promo code on an order with sale or discounted items?
Promo codes may or may not be combined each other, however, please feel free to try.
How do I unsubscribe from marketing emails?
Apologies for any inconvenience our emails may have caused. If you prefer not to receive emails from DEVATA, please scroll down to the bottom of the latest email you have received from us and click on the unsubscribe link. Then you will be directed to verify your email address and confirm your request to unsubscribe.

Feel free to resubscribe anytime for access to exclusive discounts by visiting our website!
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